• “You", "your", “I” means the Bank’s customer who accepts these Terms.
• "We," "us," and "our" means Sterling Bank Plc.
• “Product” means Sterling Premium. Sterling Premium membership grants the customer access to interest-free overdrafts, zero account maintenance fee (AMF) accounts, Cafe One access, 2 monthly movie tickets and telemedicine access.
• words in the singular include the plural and vice versa.
• words of any gender include every other gender and references to legal persons shall include natural persons and vice-versa.
• the headings to clauses are inserted for ease of reference only and shall not be construed in the interpretation of this Agreement; and
• reference to any statute, statutory provision or regulation includes reference to that statute, statutory provision or regulation as amended, modified or re-enacted.

1. You are required to read and accept these Terms by ticking the box in the link sent to your email.
2. To access the product offerings, you must authorise us to debit your account monthly for the subscription fee of N5,000 or any other amended sum as communicated to you.
3. Debit to your account for the subscription fees shall only be done on the 20th day of each month. If you accept these Terms within the 1st and 20th day of the month, and make your subscription fee available, we will debit your account with the subscription fee on the 20th day of that month. If you accept these Terms after the 20th day of the month, and make your subscription fee available, we will debit your account with the subscription fee on the 20th day of the following month.

• You will have access to complementary movie tickets.
• This will be given to you as discount codes via email upon acceptance of the offer.
• No complimentary movie tickets offered to you are transferable to a third party.
• Once the movie tickets are redeemed for a particular month, they will count as part of your monthly allocation, notwithstanding that you have not utilized the ticket. The ticket is only valid for the active subscription period
• If a movie ticket is not redeemed within a specific month, it will be forfeited and cannot be carried over to the following months.

• You can access Telemedicine services offered by Tremendoc Limited.
• These Telemedicine services include unlimited 24/7 access to a general practitioner and specialist consultations on their platform.
• Telemedicine services offered to you under these Terms are non-transferable.
• A token would be made available to you to access the telemedicine service. The token is only available for redemption within the period of a subscription of one month and cannot be carried over month-on-month. Once the token has been redeemed within your active subscription period, it will count as part of your allocation for the month.

• You can access co-working spaces offered by Café One by Sterling.
• These services include access to Café One select locations across Nigeria for meetings, workspaces, and networking events.
• A token would be made available to you to access the Café One services. Once the token has been redeemed within your active subscription period, it will count as part of your allocation for the month.

1. You may terminate this agreement by giving written notice of your intention to terminate these Terms, and the Terms shall immediately terminate upon receipt of the notice. You may send us your notice of termination via email to our contact- customercare@sterling.ng Where the Bank terminates these Terms, a notice shall be sent to your email address or other contact information provided by you.
2. The Bank may at any time, with notice to you, suspend, cancel, or refuse to renew your subscription to the product for any reason including but not limited to (1)the inability to debit your accounts due to insufficient funds; (2)your inability to meet the Bank’s qualifying criteria (3)where the continuous provision of the services constitutes illegality or (4) where a renewed subscription in the opinion of the Bank, poses any credit or regulatory risk.
3. You understand and agree that termination of these Terms does not entitle you to the subscription fee already debited by the Bank. The Bank shall not issue a refund, either in part or in full, for the subscription amount, if you choose to terminate these Terms.
4. You understand and agree that to proceed with the termination of the agreement, it is necessary for you to settle any outstanding overdraft balance you have collected from the Bank. Kindly note that failure to clear the overdraft amount may result in the Bank considering the termination request as invalid until the outstanding balance is fully resolved

1. You understand that we are only providing you with token services to enable you to access services from third-party service providers. Consequently, we do not give any warranty that the services provided by these third-party service providers will be fit for purpose or error-free. The Bank shall not be liable for any damages, losses, or costs arising from the acts or omissions of such third party service providers.
2. You shall not hold the Bank responsible for any damages, losses, or costs arising from your use of any services provided by the third-party service providers. You acknowledge that you use such services at your own risk and shall be responsible for implementing appropriate security measures and backup procedures to protect your data.
3. If any unlawful and/or unenforceable provision of this Terms, would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
4. If any unlawful and/or unenforceable provision of this Terms, would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

1. Events beyond the control of the Bank may occur that render the issuance or continuance of the Sterling Premium product impossible. Accordingly, the Bank will not be liable for any loss, whether directly or indirectly, suffered as a result of an event outside of its control.
2. Events beyond the Bank’s control would include but are not limited to: acts of God, acts of war, acts of terrorism, government actions, civil unrest, fires, floods, or other natural disasters, and network and system failure, that prevent or significantly impair the bank's ability to provide services to its customers, the bank shall not be held liable for any delay, interruption, or failure to provide such services.
3. Where a force majeure event occurs, the Bank shall to the extent practicable, make reasonable efforts to mitigate the impact of such events on you and shall resume providing the services as soon as reasonably possible. During such events, the Bank may, at its sole discretion, prioritize services to customers based on the urgency and importance of their needs.
4. If such circumstances continue for an extended period of time, the Bank may, at its sole discretion, terminate or suspend the affected services or terminate these Terms s with you without any liability to the Bank.
5. The Bank shall notify you of any such events and their impact on the services as soon as reasonably possible. The Bank shall not be responsible for any damages, costs, or losses incurred by you as a result of such events.

1. Save as provided in these Terms, no waiver of any provision of these Terms shall constitute a waiver of any other provision(s) or the same provision on another occasion.
2. Any waiver of any right, benefit, power, or remedy under this Agreement must be in writing and signed by or on behalf of the party entitled to such right, benefit, power, or remedy.
3. Should any provision of this Agreement be held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, such provision may be modified by such a court in compliance with the law giving effect to the intent of the Parties and enforced as modified. All other terms and conditions of this agreement shall remain in full force and effect and shall be construed in accordance with the modified provision.
4. All other terms and conditions relating to the use and operation of your account with us remain valid and binding on you.

1. This Agreement (and, unless provided otherwise, any document entered into in connection herewith) shall be governed by the laws of the Federal Republic of Nigeria.
2. The Parties agree that any dispute arising under or in connection with the validity, interpretation, and performance of this Agreement that cannot be resolved amicably by the Parties through negotiation within thirty (30) days shall be referred to a court of competent jurisdiction for settlement.

1. All expenses incurred in the arrangement, documentation, and enforcement of payments under this facility would be borne by the Borrower.
2. Utilization of the facility or any part thereof shall be at Sterling’s discretion and is subject to satisfactory documentation and regulation of CBN as may be laid down from time to time
3. The Borrower acknowledges that Sterling is a financial institution regulated by CBN
4. The Borrower hereby agrees to indemnify Sterling against any loss, howsoever occurring, that Sterling may incur, as a result of any misrepresentation, irregularity or incompleteness in the information submitted to Sterling
5. The facility shall terminate and all sums due to Sterling there under shall become immediately due and payable if the borrower commits any breach or defaults under the terms of the facility granted him by Sterling or any other bank.
6. The Borrower shall keep Sterling fully informed of all facilities granted to him/her by other banks and financial institutions.
7. The Borrower’s account must revert to credit every 30 days during the term of the facility
8. Funds received into the account when the principal and/or interest are past due will be applied first to the overdue interest before the outstanding principal amount

Without prejudice to Sterling's right to demand repayment of outstanding amounts under the facility at any time, the occurrence of any of the following events shall cause all outstanding amounts under this facility to become immediately repayable.

1. If the Borrower fails to settle any due obligation arising from the facility, or
2. If the Borrower defaults in the performance or the observance of any other term, after notice might have been given to the Borrower; or
3. If an order is made or a petition is presented for the Borrower’s undertaking and assets; or If distress or execution is levied upon or issued against the Borrower’s property and is not discharged within 5 days;

The Borrower undertakes that during the validity of the facility, while there are any outstanding thereon, the Borrower shall:

1. Not create or allow to subsist any charge, pledge, lien or other encumbrance over the Borrower’s assets; and
2. Not to sell transfer or otherwise, dispose of the Borrower’s assets or undertaking without the Bank’s prior written consent
3. At any time and from time to time, upon the written request of the Bank, promptly and duly execute and deliver such further instruments and documents and take such further actions as the Bank reasonably request for the purpose of obtaining or preserving the full benefits of this Offer Letter and or the rights and powers herein granted.

1. All notices, consents, requests, demands, and other communications required hereunder or given pursuant to this Facility shall be in writing addressed to that Party at its respective address and delivered personally or sent by SMS, post, courier, or email.
2. Any complaint arising from this facility shall be made in writing and delivered to the Bank personally or sent by post, courier or email at the address set out below or at such other current address as is specified by Sterling to the Customer by notice;

Where necessary, the Customer may escalate to CBN using the following information;

I, {BORROWER} acknowledge that I have the right to cancel this loan contract within 3 days of acceptance, and that the loan amount will not be available to me until I execute a Waiver and deliver it to the Bank, or the 3 days cooling-off period has elapsed, whichever is earlier. I understand that I also have the option to waive this right immediately by ticking the “Accept” box below which serves as my authority to the Bank to immediately proceed with disbursement of the facility.

I {BORROWER}, having read and understood the terms and conditions contained herein agree to be bound accordingly.